Hi,
intrigeri:
> anonym:
>> intrigeri:
>>> Given we now have "mentions" (@nickname) on our Redmine, for the
>>> majority of cases, when the requested info can presumably be provided
>>> cheaply and quickly, I think we should use mentions and not reassign
>>> the ticket. And when I'm mentioned, if I realize that providing the
>>> requested info needs will take me great amounts of work, I should
>>> do whatever works for me to track this work, be it on a new ticket
>>> or my personal offline organization tools.
>
>> I quite like this feature and have set up filter rules in my email
>> client for the resulting redmine notifications I receive so I don't
>> miss them. However, I wonder how this works out if you don't do
>> something like that. I also fear that the ad hoc tracking of
>> "mentions" that you propose above is easy to forget.
>
> I think most of us are in one of these 4 situations:
>
> - They notice and track new incoming emails but don't pay much
> attention to tickets reassigned to them on Redmine (note that
> Redmine sends no notification to the new assignee).
>
> Mentions help. Reassigning does not help (I've seen quite a few
> cases recently where it appears that the new assignee had no idea
> something was expected from them).
>
> So dropping "Info Needed" is a no-op.
I fall into this category, *but* I think the "Info Needed" field is
still sometimes useful for me. While I at least take notice of all my
Redmine emails, I sometimes get a lot of them (because I also watch some
tickets which are not on my plate, but for which I would like to stay
up-to-date about the progress). And my tracking is not the best, I
sometimes forget to star an email that requires action by me. In this
case it does help if a ticket is assigned to me so that I see it when I
check my assigned tickets on Redmine (which I do rarely, but still).
But I also see that losing track of ones issue by assigning someone for
"Info Needed" is a problem. It would be nice if Redmine would support
multiple assignees for issues, which GitLab does support.
All in all I'm okay with trying to drop the "Info Needed" field and see
how it works out.
Cheers
