Re: [Tails-testers] TAILS 3.13.1 and previous versions fail …

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Autor: ctop1@netzero.net
Data:  
Para: u
CC: tails-support-private, tails-testers
Asunto: Re: [Tails-testers] TAILS 3.13.1 and previous versions fail to boot Dell Latitude E5250
This sounds like the "second boot failure bug".
See https://tails.boum.org/news/version_3.13.1/index.en.html#index2h1
for more information.

I thought it was second boot failure bug but it is not

========================================================
I could always use the first USB stick repeatedly, it is when I tried to setup the second disk when I was using tails 3.11 but the native built USB stick would never boot with this DELL E5250
I tried a developer's image with same problem. The second USB stick always worked with my other computers.
Then 3.13.1 was released, and didn't need two USB sticks, just like the developer version I had downloaded earlier, but NO CHANGE
==================================================================
It would be helpful for us if you could test the procedure described in:
https://lists.autistici.org/message/20190306.160900.47a129bc.en.html
and report back to the list.

I will look over the procedure and try it and report back
===========================================================

Note that you do not have to create a second stick anymore, when using
the Tails USB images, see https://tails.boum.org/install/

I did know and am aware that TAILS was moving away from the the two USB stick build

============================================

Did you download an ISO or an IMG to create the stick in this case?

I downloaded the .img and used Etcher to build the new 3.13.1 version that only needs one USB stick
this works on my other computers,
It fails on the DELL Latitude E5250.

I tried disabling secure boot
changed to legacy boot instead of UEFI

made no difference.

However, the disk works fine on other hardware

=======================================================



---------- Original Message ----------
From: u <u@???>
To: Tails list for early testers <tails-testers@???>, "ctop1@???" <ctop1@???>, Tails help desk <tails-support-private@???>
Subject: Re: [Tails-testers] TAILS 3.13.1 and previous versions fail to boot Dell Latitude E5250
Date: Wed, 27 Mar 2019 14:18:22 +0100

Hi!

Thank you for reporting back.

On 26.03.19 18:31, ctop1@??? wrote:
> I have not been able to boot the Dell Latitude E5250 with a USB device.
> The only time it will boot is from the first USB disk, when I build the second USB disk using the TAILS-Installer, RUFUS, Universal USB Installer or Etcher it fails to boot. The error message is
>
> selected boot device failed press any key to continue


This sounds like the "second boot failure bug".
See https://tails.boum.org/news/version_3.13.1/index.en.html#index2h1
for more information.

It would be helpful for us if you could test the procedure described in:
https://lists.autistici.org/message/20190306.160900.47a129bc.en.html
and report back to the list.

> I have tried switching from UEFI to Legacy BIOS in the Dell BIOS setup
> disable secure boot
> nothing I have tried will allow it to boot.
> The Latitude E5250 will boot using the first USB device when we would build the disk using the two USB drives method, but when using then trying to use the second built USB drive, built using the native installers, it returns the error message at boot up selected boot device failed press any key to continue.


Note that you do not have to create a second stick anymore, when using
the Tails USB images, see https://tails.boum.org/install/

Did you download an ISO or an IMG to create the stick in this case?

> However if I try using the exact same flash disk either the second build or the newest version of the TAILS build 3.13.1 with the .img image on a different DELL laptop, for example, an Dell Precision M6400, or any other device like a Microsoft Surface, it successfully boots up.
>
> The only laptop that fails to boot from the bootable USB drive is this DELL Latitude E5250


Ok. And this happens with a stick installed using the new IMG method?

> If you have a procedure I need to follow to succeed booting this Dell Latitude E5250 to TAILS or you need additional information from me, Please contact me with this email address listed below,


Thanks! I'm also putting our help desk in copy of this email, in case
they had similar cases with this hardware in the past.

> OS Name:     Microsoft Windows 10 Pro
> Version:       10.0.17763 Build 17763
> Other OS Description     Not Available
> OS Manufacturer    Microsoft Corporation
> System Name    E5250-06150GL
> System Manufacturer    Dell Inc.
> System Model    Latitude E5250
> System Type    x64-based PC
> System SKU    062A
> Processor    Intel(R) Core(TM) i5-4310U CPU @ 2.00GHz, 2594 Mhz, 2 Core(s), 4 Logical Processor(s)
> BIOS Version/Date    Dell Inc. A20, 10/23/2018
> SMBIOS Version    2.8
> Embedded Controller Version    255.255
> BIOS Mode    UEFI
> BaseBoard Manufacturer    Dell Inc.
> BaseBoard Product    08T0PT
> BaseBoard Version    A00
> Platform Role    Mobile
> Secure Boot State    Off
> PCR7 Configuration    Binding Not Possible
> Windows Directory    C:\WINDOWS
> System Directory    C:\WINDOWS\system32
> Boot Device    \Device\HarddiskVolume1
> Locale    United States
> Hardware Abstraction Layer    Version = "10.0.17763.194"
> User Name    E5250-06150GL\topc
> Time Zone    Eastern Daylight Time
> Installed Physical Memory (RAM)    12.0 GB
> Total Physical Memory    11.9 GB


Cheers!
u.
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