Hi Grant
I've forwarded your email to our helpdesk.
Cheers!
On 25.03.19 21:23, GG Research wrote:
> Should I try the following from the tails known issues list? Are there
> reasons not to try this?
>
> Persistent folder disappears and persistent feature configurations do not
> load
>
> Sometimes, the Persistent folder is missing and the configurations for
> persistent features do not load.
>
> Most likely this means that the persistence.conf file has disappeared.
> However, the files in the Persistent folder and the persistent feature
> configurations should still be saved.
>
> If you encounter this problem:
>
> 1.
>
> Enable your encrypted persistent storage in Tails Greeter when you start
> Tails.
> 2.
>
> Choose Applications ▸ Tails ▸ Configure persistent volume.
> 3.
>
> If you are asked to enter a passphrase, enter the same passphrase that
> you used to unlock your persistent storage.
> 4.
>
> Click Save, then restart Tails.
>
> Your Persistent folder and persistent feature configurations should be
> restored.
>
> On Mon, Mar 25, 2019 at 4:11 PM GG Research <gglatfe1@???> wrote:
>
>> For further clarification, I can successfully type in my persistent
>> password, it tells me the storage is unlocked, but then when I get into the
>> OS the persistent folder is nowhere to be found...
>>
>> Please respond asap as I am freaking out a little bit about losing all my
>> files and information.
>>
>>
>> On Mon, Mar 25, 2019 at 3:56 PM GG Research <gglatfe1@???> wrote:
>>
>>> Hello,
>>>
>>> I just updated within tails to 3.13.1 and restarted once it was finished.
>>> Now I cannot access my persistent storage files!
>>>
>>> It still gives me the option to input the password for persistent storage
>>> when starting the operating system, but once I get into Tails and
>>> everything the persistent storage folder is no longer under home where it
>>> used to be.
>>>
>>> I really hope that I did not just lose all my files. That would be
>>> devastating. Never had any issues with this when updating in the past with
>>> the same set up.
>>>
>>> Please let me know what to do to rectify this asap. I am using a Lexar
>>> 3.0 USB stick on a Dell PC.
>>>
>>> Thanks,
>>>
>>> -Grant
>>>
>>
>
>
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