Hi Tails Support,
Thank you so much for the reply! Unfortunately adding nomodeset or
nomodeset xorg.driver=vesa did not work to get past the Boot Loader Menu. I
was able to use this intermediary Tails on another computer, and downloaded
the final Tails on a second USB stick. The final Tails works fine on the
other computer, but does not work on the Toshiba laptop (Satellite
M645-S4050, Windows 7-64bit). When I try to run the finals Tails, I am not
even able to get to the Boot Loader Menu, it just crashes out of the Boot
Menu with a message: "USB failed to start". I've tried with a Kingston
DataTraveler 2.0 8GB USB and SanDisk Cruzer U 16GB.
I have also tried downloading Tails 3.12~rc1, and followed the instillation
guide with the .img file. Unfortunately, this also has the same error where
the Boot Loader Menu fails to start.
I have also looked through the troubleshooting suggestions for when Tails
does not start. Fast boot is disabled, but I do not have any options to
enable Legacy mode, disable secure boot, enable DSM boot or disable UEFI. I
have tried to look for support for the BIOS in manufacturer's
documentation, but I haven't been able to find anything useful. I have also
checked that my BIOS is up to date.
Thanks again for any help,
Natasha
On Mon, 14 Jan 2019 at 01:36, <tails-bugs@???> wrote:
>
> tails-bugs@???:
> > From: Natasha Baas-Thomas <natashakbt@???>
> > To: tails-support-private@???
> > Cc:
> > Date: Sun, 13 Jan 2019 01:41:35 -0800
> > Sig: Unknown signature by unknown key 0x44D121B160C3E492
> > Enc: Encrypted
> >
> >
> > Subject: Tails Instillation Support - No Tails Greeter
> >
> >
> > Hi Tails Support,
> >
> >
>
> Hello:
>
> Some graphic cards have problems running Tails 3.11, but there is a
> solution: add nomodeset or nomodeset xorg-driver=vesa to the startup
> options.
>
> More information at:
>
> https://tails.boum.org/news/version_3.11/#known-issues
>
> Tails 3.12, scheduled for 2019-01-29, will not have this problem.
>
> On a side note, on 2019-01-19 we will publish a Release Candidate, and it
> would be great if you are ready to test it, to see that your issue has been
> fixed.
>
>
>
>
>
>
> --
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>
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>
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