Re: [Tails-project] Restructuring our support page

Hi,

> Now I'll go ask explicitly our help desk to comment on this as they are
> the ones dealing with people in trouble.

I just went through the blueprint and here are my thoughts about it:

* "The help desk could maintain a list of the most popular issues reported, for example updating it after each shift (two weeks)."

Sometimes a very annoying new bug comes just after a release and waiting for 2 weeks might not be relevant. So a way of updating it whenever relevant would better fit.

* "Could we go even further and say that people who cannot start Tails should write us an email and people who can start Tails should send us a WhisperBack report?"

Yes, I agree.

* "Make it less visible until it's easy to connect and get answers?"

Yes, good move.

That's all, I'm fine with the proposed changes.

Cheers.