intrigeri:
> sajolida:
>> In terms of strategy, in the current version we're asking people to
>> report the error, whether or not the troubleshooting section was useful
>> for them or the issue already known. I'm afraid of overloading our help
>> with more reports that they won't be able to solve.
>
> I see.
>
>> If our goal is to lower the reports on help desk,
>
> That's a long-term goal but the path towards it might go through
> a transition stage during which help desk receives more reports.
>
> One goal of my work is to make such reports useful and actionable, by
> giving help desk the info I need them to forward me so I can improve
> our known issues page: currently users who cannot start GNOME cannot
> send a WhisperBack report, thus we have no reliable info about their
> hardware, and then in turn we cannot document their findings, which is
> very frustrating for everyone involved.
>
>> we could only point to
>> that web page and rely on it to be a better filter and ask the right
>> people to report the right bugs (right now it's probably a catastrophe).
>
> My goal is twofold:
>
> 1. help users find a workaround if we have documented one
> 2. gather information about what workaround works on which hardware,
> so we can document it and make (1) work better for users
> 3. eventually users should need less and less individual help from us
>
> For (2) we do need the user to tell us about what worked. I'll let you
> handle this in whatever way you prefer. Please ensure we explicitly
> ask the user to include in their bug report the full, exact error
> displayed on the screen introduced by my branch (which is what my
> previous implementation did). I'm concerned that if we don't tell the
> user to save this info somewhere in the first place (my proposal did
> that, yours does not), it'll be lost by the time we ask the user to
> send it to us. Your call.
Ok, so we want to make sure that they write down or take a photo of
their graphics card model. Then what about:
Error starting GDM with your graphics card: Cirrus Logic GD 5446
[1013:00b8]. Please take note of this error and visit
https://tails.boum.org/gdm for troubleshooting.
