Re: [Tails-project] Restructuring our support page

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Auteur: intrigeri
Date:  
À: Public mailing list about the Tails project
Nouveaux-sujets: Re: [Tails-project] Restructuring our support page
Sujet: Re: [Tails-project] Restructuring our support page
Hi,

sajolida:
> We brainstormed on this with Cody today and came up with a plan to
> improve things.


I like your plan. I'll comment inline below.

> Move "Report an error" as a option to contact us


I don't understand this sentence.

> Could we go even further and say that people who cannot start Tails
> should write us an email and people who can start Tails should send
> us a WhisperBack report?


Sounds good.

> Do we really want to advertise the chat that much?


Probably not. There's very little happening there. Very few users with
a good understanding of Tails help others. Most core Tails people
connect either rarely or never.

> Do we want to make it less visible until it's easy to connect and
> get answers?


Yes.

> Is the chat helpful for people who can't start Tails?
> They would have to install XMPP!


In my experience, questions about problems with starting Tails are
indeed rare there.

> Create a page dedicated to issues starting Tails and link it from
> wiki/src/support.mdwn


… and link it from doc/first_steps/bug_reporting too I guess?

> Inline issues from latest release


We did try to inline inc/stable_*_release_notes at some point but then
we had to revert it due to ikiwiki bugs (#9564, #6907). I suspect that
this part of your plan would reintroduce exactly the same kind of bugs
e.g. on /news. IMO it's not merely an implementation detail, but
rather a matter of taking into account the limitations of our tools
while designing.

Cheers,
--
intrigeri