[Tails-ux] When the pain of ignorance exceeds the pain of le…

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Autor: sajolida
Data:  
A: Tails user experience & user interface design
Assumpte: [Tails-ux] When the pain of ignorance exceeds the pain of learning
I liked this post Tom Johnson, my favorite tech writing blogger, about
the state of mind of users when they turn to documentation and how we
should take this into account:

http://idratherbewriting.com/2017/07/23/pain-of-ignorance-versus-pain-of-learning/#non-linear-processes

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